Terms of Service

1. General Provisions

By accessing this website, you agree to be bound by these Terms of Service and all applicable laws in India, including the Information Technology Act, 2000 and the Consumer Protection Act, 2019.

2. Eligibility

To place an order, you must be at least 18 years of age and capable of entering into a legally binding contract under the Indian Contract Act, 1872. If you are a minor, you may only use this site under the supervision of a parent or guardian.

3. Pricing and Payments

  • GST: All prices displayed on the website are inclusive of GST unless stated otherwise. A detailed breakup of taxes and shipping fees will be shown at checkout.

  • Pricing Errors: We reserve the right to cancel orders arising from "typographical errors" or pricing glitches.

  • Payment Methods: We accept UPI, Debit/Credit Cards, and Net Banking. All transactions are processed through PCI-DSS compliant gateways.

4. Mandatory Product Disclosures

In compliance with Indian law, every product page on our site will clearly display:

  1. Country of Origin.

  2. Name and Address of the Importer/Manufacturer.

  3. Expiry Date/Best Before Date (where applicable).

  4. Maximum Retail Price (MRP) and net quantity.

5. Shipping and Delivery

We aim to deliver products within [X] to [Y] business days. While we strive for timely delivery, we are not liable for delays caused by third-party logistics partners or "Force Majeure" events (e.g., natural disasters, strikes).

6. Limitation of Liability

To the maximum extent permitted by Indian law, [Company Name] shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Our total liability shall not exceed the amount paid by you for the specific product in question.

7. Governing Law and Jurisdiction

These terms shall be governed by the laws of India. In the event of any dispute, the courts in [Insert City, e.g., New Delhi or Mumbai] shall have exclusive jurisdiction.

8. Grievance Redressal Mechanism

As per the E-Commerce Rules 2020, if you have a complaint, please contact our Grievance Officer:

  • Name: [Insert Name]

  • Designation: Grievance Redressal Officer

  • Email: [Insert Email]

  • Timeline: We will acknowledge your ticket within 48 hours and provide a resolution within 1 month.