Contact us

1. Customer Support

For general inquiries, order status, or tracking updates:

  • Email: contact@velvetandgrain.com
  • Phone: +91 7701822275
  • Hours: Monday – Saturday, 10:00 AM to 6:00 PM (IST)

2. Registered Office Address

Velvet & Grain, P-3, Block K1, New Palam Vihar Phase 1, Sector 110, Gurugram, Haryana 122017

3. Legal & Regulatory Contacts (India Compliance)

In accordance with the Information Technology Act and Consumer Protection (E-Commerce) Rules, we have appointed the following officers to address your concerns:

Grievance Officer

If you have a complaint regarding your purchase or our services that has not been resolved by Customer Support, you may escalate it to our Grievance Officer.

  • Name: Jitender Kumar
  • Email: contact@velvetandgrain.com
  • Acknowledgement: You will receive an acknowledgement within 24–48 hours.
  • Resolution: We aim to resolve all grievances within 15 days of receipt.

Nodal Officer

For coordination with law enforcement agencies or regulatory bodies:

  • Name: Jitender Kumar
  • Email: contact@velvetandgrain.com